Agentic Self-Service: Connect and Go!

Stop watching demos. Start building.

In one day, you'll design, test, and deploy a working conversational AI application using Amazon Connect's agentic CX designer. No code. No prerequisites. We provide a fully provisioned AWS environment and a real-world use case - you build it end-to-end with expert guidance, then walk away knowing how to do it again with your own.

Who Should Attend

• CX and contact center leaders exploring AI-powered self-service
• Business leaders who want to see what their team can ship in a day
• Developers and architects building conversational experiences
• IT leaders evaluating Amazon Connect

Agenda

Arrival

8:30 – 9:00 | Arrival + Coffee

9:00 – 9:15 | Opening Remarks

9:15 – 10:00 | Be the 5%: Why 95% of AI Pilots Fail — Your Playbook to Production

10:00 – 10:15 | Break

Build

10:15 – 12:15 | Build Your First Agent: Hands-on with agentic CX designer

12:15 – 1:15 | Lunch (served)

1:15 – 3:15 | Expand & Operationalize: Take Your Agent to Production

3:15 – 3:30 | Break

Wrap-Up

3:30 – 4:15 | Customer Story + Q&A

4:15 – 4:35 | The Art of the Possible: What Else Can You Build?

4:35 – 5:00 | Wrap-Up + Next Steps

What You Leave With

• Hands-on experience building an agentic self-service application from scratch
• A clear understanding of how to apply this to your own use cases
• A path to expand across your organization
• Direct access to AWS specialists to talk through your specific scenarios

How It Works

• We provide a fully provisioned AWS environment and guided use case - nothing to set up
• Instructor-led labs with hands-on support throughout
• Bring your questions and your own use cases to discuss with AWS experts
• All you need is a laptop with browser access